NATIONAL DEBT HITS A TRILLION: PERSONAL DEBT 50% HIGHER

I’ve just heard on the BBC news that the National Debt (that’s the UK, by the way) has hit £1 trillion. That’s news; that’s big news; doubtless our chief Prophet of Doom, Robert Peston, is getting ready to intone his ponderous views on its significance.

However, personal debt in the UK exceeded £1 trillion long, long ago. When my book “Back to the Back” was published in 2010, UK consumer debt (i.e. mortgages, credit card debt, loans, etc, etc) was almost £1.5 trillion and was slightly more than GDP, the usual measure of national output.

As British National Treasure Michael Caine famously said: “Not a lot of people know that.”

 

WANT TO KNOW MORE?

For information about my book “Back to the Black”, click here:

PAYDAY LOANS IN THE NEWS AGAIN

I appear to be stalking Simon Read of The Independent. If so, that’s because payday loans are again in the news and this is a story and a cause he has taken up and because he writes well on the subject.

The latest twist in the story: research by Shelter (a UK housing charity) reveals around seven million people are turning to credit to try to keep a roof over their heads.

A million use payday loans to cover rent or mortgage

In the past year alone, almost one in seven of those – i.e. just under one million people – have resorted to payday (i.e. emergency) loans to cover rent or mortgage payments.

The Independent has warned that payday lenders are cashing in on the struggles of millions who are unable to borrow from mainstream lenders and those companies charge interest rates of up to 5,000 per cent.

The impressive Campbell Robb, CEO of Shelter, said that this “… shows the extent to which millions of households across the country are desperately struggling to keep their home.

“Turning to short-term payday loans to help pay for the cost of housing is totally unsustainable. It can quickly lead to debts snowballing out of control and to eviction or repossession and ultimately homelessness.”

 What’s the alternative?

I cannot disagree with anything that’s been said above. It’s a sad state of affairs and I’ve no doubt payday loan companies in general are cashing in on the misery, despite what was said by the boss of Wonga to Simon Read and which I reported in an earlier post. There have been calls for these firms to be outlawed. But for the people who feel they have no alternative, what will they do if that happens?

Anyone in debt crisis who consults an adviser at one of the debt charities – such Citizens Advice or National Debtline or CCCS, here in the UK – would probably be told to avoid payday loans. But I wonder how many of the million people mentioned in Shelter’s report have actually talked to such an adviser.

I know that these resources are stretched; and as the charities reply to some extent on grants from the public sector, they may well become even more stretched because of spending cutbacks.

Need for financial advice

I don’t know the full answer – and of course it’ll be different in every case – but wider access to free, impartial and high-quality financial advice must be part of it. What’s more, financial education has to have a higher priority than it does now.

WANT TO KNOW MORE?

For the Simon Read article (4 Jan) click here:

For information about my book “Back to the Black”, click here:

 

 

 

 

PAYDAY LOANS AND THE DEBT SPIRAL

“It’s not just the weak that can end up in a debt spiral”, wrote Simon Read of The Independent (London) a couple of weeks ago. I was reassured to read that, because I had ended up in that very spiral in the late 90s and I didn’t want to think that I had been weak. Oh no, not me.

The article was topical. Payday loans had hit the headlines again when R3, the professional association that represents insolvency practitioners, warned that up to 3.5 million people in Britain are expected to take out a short-term loan to tide them over in the coming six months.

First, the good news …

Simon Read says of the loans: “if you need emergency cash and know you can pay it back within a few days, then paying £20-£30 for the privilege doesn’t seem too bad, especially bearing in mind how much the charges and interest can add up to if you go into the red at a bank.”

Then the bad news …

But as Read says, and I have written in these pages before, the obvious problem is that if you don’t repay the loan quickly then it mounts up: it spirals, in fact. What’s more, you could end up paying bank charges and interest anyway, as well as the interest to the loan company.

Wonga boss explains

The most interesting part of the piece was this. Because of the negative publicity, Wonga’s boss Errol Damelin got in touch with the Indy to offer a defence of his business methods. He said: “If things go wrong we charge a one-off default fee of £20 and then stop any further interest at a maximum of 60 days.”

That sounds fair and it’s the kind of responsible business practice that Simon Read, and in fact all of us, would like to see, though I’d like to know how Wonga defines “when things go wrong”, i.e. when does this kind of “interest cap” kick in?

The Independent would like to hear from anyone who’s had experiences (good or bad, I trust) with Wonga or other payday lenders who claim to operate fairly.

Author’s payday loan spiral

The article concluded by recommending a book by Steve Perry, entitled When Payday Loans Go Wrong. It describes the author’s “descent into debt hell”, which started innocently enough with a £250 loan for a weekend away but ended 18 months later with 64 loans from 12 different companies totalling £15,000.

My own debt experience was not caused by payday loans … but the result was similar. My business started to go wrong, so I started funding it with personal credit cards. I ended up owing a total of £65,000 to 23 separate  creditors and narrowly avoided bankruptcy. Different cause but the same spiral, which I described in my book “Back to the Black.”

WANT TO KNOW MORE?

For the full Simon Read article click here: http://www.independent.co.uk/money/spend-save/simon-read-its-not-just-the-weak-that-can-end-up-in-a-debt-spiral-6275149.html

For information about Steve Perry’s book “When Payday Loans Go Wrong”, click here: www.saynotopaydayloans.co.uk

For information about my book “Back to the Black”, click here: https://michaelmacmahon.com/books/back-to-the-black-how-to-become-debt-free-and-stay-that-way/

MORTGAGE PAYMENT PROBLEMS? AN INDEPENDENT GUIDE

I heard recently about what seems an excellent source of independent advice for anyone with mortgage payment problems. My informant in this case was that much-hyped, but also much-maligned, social networking and microblogging service: Twitter.

Twitter the time-waster?

Many people (including many of my friends) are scornful of Twitter, calling it nothing more than a self-indulgent waste of time and / or a gossip-mill. I used to be one of them.

However, now that I use Twitter more-or-less regularly, I find it worth the effort of keeping up with the sure, there is some rubbish on there. But if I see that one of the people I “follow” tells me nothing more interesting than where they went for coffee or what movie they planned to see tonight, then I hit that useful button called “unfollow”. For those of you who find themselves swamped with “too much information” but who have never found the “unfollow” button, that’ll be because it is not obvious. If you are following sometone who flooding your timeline with dross, find their profile and you’ll see a large green icon with a tick, and the word “following”. Simply hover your cursor over  that icon and the green changes to red amnd the word “unfollow” appears. Simply click and hey presto, that person is now an ex-followee.

Twitter the information goldmine?

On the positive side, and I do like to be positive, the amount of useful stuff I have first heard about on Twitter has been massive.

Many (but by no means all) of the people I follow are financial journalists or related experts. Some of them are household names and they appear regularly on TV talking about the national economic situation, such as Paul Mason; some write for the newspapers; some are independent advisers.

YouGov guide for hard-pressed mortgage-holders

One of these very journalists recently recommended on his Twitter feed a very useful guide for hard-pressed mortgage-holders. It is published by those helpful people at YouGov (i.e. the government). So I think you’d have to agree it is free of commercial bias.

I have to admit that I can’t remember who recommended this guide, otherwise I’d give him or her a credit. And as it was a week or so back, trawling through my Twitter feed to find this particular recommendation would take too long. Moreover it would keep me from an important task; switching on the TV at 2 pm to watch Shane Williams’ last international rugby match:Walesv.Australiaat the Millennium Stadium. Bound to be an emotional occasion; however the famously competitive Australians are unlikely to cooperate by making it easy for him to cap his career with (yet another) try.

PS: the result went against Wales, in the event. As a keen supporter of that country’s rugby, I have to admit that the scoreline flattered them slightly, because the aforementioned and surely legendary Shane Williams skipped out of a tackle and ran in for a try in the final minute (in fact the 81st) of his final match for Wales. You couldn’t have scripted it better and from the crowd’s reaction you’d have thought that Wales had won the World Cup at that moment.

Citizens Advice Guide

Finally: I would suggest that this YouGov guide should be read in conjunction with the excellent information and personal advice available from Citizens Advice (the CAB).

WANT TO KNOW MORE?

For “Mortgages and repossessions: a YouGov guide”, go to:

http://www.direct.gov.uk/en/HomeAndCommunity/BuyingAndSellingYourHome/Mortgagesandrepossessions/index.htm

Topics covered:

Struggling with your mortgage payments? Put together a simple action plan to help you keep your home

What you can do to avoid repossession – a guide

What you can do if you are facing repossession to make sure you keep your home

Mortgage advice – who to see and what to take

Where to get advice about managing housing costs and how your lender may be able to help you manage your mortgage payments

What to do if your mortgage lender takes you to court

What to do if your lender takes action to repossess your home, and how repossession can be postponed

Housing advice – how to get free legal help in court

Make sure you attend your court hearing and find out how to get free legal help on the day

Mortgage Rescue scheme

This scheme may help if you are having difficulties making mortgage repayments and are in danger of becoming homeless

 

For Citizens Advice (CAB) AdviceGuide:  

http://www.adviceguide.org.uk/index/your_money/money_management_index_ew/mortgage_problems_index_ew.htm

CREDIT CARD DEBT: FACING THE WORST OR BLISSFUL IGNORANCE?

In my last post on the subject of debt, I quoted an article by Simon Read in The Independent, where he urged people to “ditch the plastic” before they were “forced into distressed borrowing”. I think his story was repeated over several editions of the paper, with the most memorable headline being “Maxed-out Britain.”

Case study

What I didn’t say was that there was a case study attached to the article. It was the story of Catherine Hughes, who had major surgery that left her too ill to work, so that she and her husband – with four children – lost 50% of their household income.

[The case study isn’t available online, so you’ll have to take my word for it.]

Catherine was a freelance writer, her husband a heating engineer; because the family income fluctuated a lot, they had been using credit cards to finance the peaks and troughs.

Card providers unhelpful

They had debts with three credit card companies; that’s a relatively prudent and small number, compared with some people, e.g. yours truly when I went through my debt crisis ten years ago.

Two of those companies had cut off credit and all three have been very unhelpful, says Catherine.

Facing the worst?

Catherine went on: “They hold all the power. We try to stay positive and are doing the best we can but if I were to sit down and add the debts up, that would probably reduce me to tears.

“If the card companies would look at our situation on a more personal level [that would help]. We’d welcome a reduction in the interest rates.”

“Banks and card lenders should be more willing to work with people instead of … coming down on them like a ton of bricks [when they can’t meet the payments]. There should be a middle ground; but our experience shows that there is not.”

Interest rates: all-time low for whom?

Catherine mentioned interest rates. This morning on the radio I heard Mark Hoban, who is Financial Secretary to the Treasury here in the good old UK. When challenged about how he could counteract the slump in consumer confidence, he pointed to the fact that his Government had been successful in keeping interest rates at an all-time low.

If you talk of the base rate, that is true: 0.5% for a long time now. (Although some would say that because the rate is now set by the independent Bank of England Monetary Policy Committee, the Government can’t take credit for it)

Rate inflation

Now I don’t know what rate Catherine and her husband were paying on their cards but I know for sure it wasn’t 0.5%.

It was probably 15% or more; much more than 15% if any of them were store-cards. Go figure, as you guys say, I think, on the other side of “the pond”. Admittedly, if they were owner-occupiers their mortgage would have been much cheaper than before. The paper didn’t say whether they were home-owners or tenants. If the latter, the knowledge that our base rate is only 0.5% would be a sick joke for that particular family.

Can you face the facts? Should you?

Catherine had said that she’d be reduced to tears if she sat down and added up the debts. Well, I don’t want to bring more tears into her life but I do advise in my book “Back to the Black” that it is generally helpful – and I stress generally; no two cases are identical – to do exactly that. I found this out myself, when I owed money to 26 different creditors at the height of my money problems. I had a rough idea of the total but it was only a rough idea and there was a very heavy Sword of Damocles hanging over me. When I eventually bit the bullet (sorry about the mixed metaphors, lethal-weapon-wise) and sat down to make a detailed list of amounts, credit limits (many of which I had already exceeded) and interest rates, it was therapeutic. I felt much less stressed when I knew the worst.

It worked for me; I don’t say it works for everyone but if you think you can handle it, it’s a step I recommend. After all, you can’t start to make plans about how to solve the problem until you know the scale of it.

Debt-free Christmas?

In my last post I mentioned the US blogger Brad Chaffee and his “Debt-Free Christmas” discussion. It seems an impossible dream … but I plan to write more about this very soon.

 

WANT TO KNOW MORE?

For Simon Read’s article in the Independent, 6 Nov 2011:

http://www.independent.co.uk/money/spend-save/simon-read-ditch-the-plastic-before-youre-forced-into-distressed-borrowing-6257400.html?origin=internalSearch

For info on my e-book “Back to the Black: how to become debt-free and stay that way”:  

Kindle version: http://www.amazon.com/dp/B004PLMAQM.

Other versions: http://www.smashwords.com/books/view/22886

DEBT-FREE CHRISTMAS? YOU MUST BE JOKING …

A couple of recent stories by Simon Read in the UK’s “Independent” newspaper  (see below) reveal that UK consumers are once again extending their credit card debt, after a period when the trend seemed to be reversing.

What’s more, they are using cards not for luxuries (i.e. “discretionary spending”) but on essentials.

Christmas is coming: the debts are getting fat

The situation for many of those “hard-working families”, as our politicians like to call them (surely that’s discrimination against single people and lazy people?) will probably get worse in a month or two. Why? Not just because of the underlying economic situation and rising inflation, but because of the “retail eternity” (to quote my hero Loudon Wainwright III) that we call Christmas.

Peer pressure

 We have been conditioned to believe that one can’t celebrate Christmas properly without spending a load of money. So those in debt are going to get deeper in debt. If you have young children, peer pressure and the blandishments of advertisers will try hard to ensure it.

US blogger promotes debt-free Christmas

That’s why I gave three hearty cheers when I found that an American blogger called Brad Chaffee had started a discussion thread called “Debt-Free Christmas”. I communicated with Brad and told him how much I liked the idea; he got back to me promptly, saying that the concept was very much alive and well in his family, even if the blog thread is less active right now.

Practical solutions?

What I take as the meaning of his “Debt-Free Christmas” was not so much to get right out of debt at this time of year – that would be a very tough aspiration – but how to find practical ways of having a great Christmas without getting further into debt; despite inflation and peer pressures.

Gift spend limit

In future posts I’ll be talking about how we’ve done it in my family. The most successful method was putting a limit on the gift spend per person. That forced a rethink, compared with the previous procedure of: “Oh God, only a week to go and I haven’t finished my gift shopping; must throw some more money at the problem”.

The new rule didn’t just save money, it unleashed lots of creativity.And we had just as much fun, maybe more.

Over to you

I’d like to throw this open. All contributions welcome!

 

WANT TO KNOW MORE?

 

For Simon Read’s article in the Independent, 6 Nov 2011:

 

http://www.independent.co.uk/money/spend-save/simon-read-ditch-the-plastic-before-youre-forced-into-distressed-borrowing-6257400.html?origin=internalSearch

 

For info on my e-book “Back to the Black: how to become debt-free and stay that way”:  

 

Kindle version: http://www.amazon.com/dp/B004PLMAQM.

Other versions: http://www.smashwords.com/books/view/22886

BOOK REVIEW: “MAKING FRIENDS WITH MONEY”

When I first started to plan and write my own book on debt (“Back to the Black” – see below) I naturally trawled the bookshops to skim, then buy and read, other books on the topic. I wanted to find out to what extent the subject had already been covered.  Was it worth writing another book, or had the subject been done to death already?

VERY FEW BOOKS?

I found, to my surprise, that there were very few books on how to deal with personal debt problems. I bought and read most of them, because I didn’t want my book simply to rehash what had already been said. When I say there were very few books, I mean print books by British authors on the shelves of British bookshops. Of course there are far fewer British bookshops nowadays, but that’s another story.

UK / US DIFFERENCES?

I then found there were a few more that were only available as e-books, which is the way I decided to publish first. What I also found was that there were many, many more e-books by US authors. Of course that’s a bigger market (population five times higher) but there must be other reasons for the difference because it’s out of all proportion to that ratio. When I’ve figured it out I shall get back to the question in another post.

“MAKING FRIENDS WITH MONEY”

All that was a couple of years ago. Sitting on my desk today is a more recent addition to the market and I think it’s a valuable one. Its remit is wider than mine, which was simply about debt and how to handle it.

Sanni Kruger is a financial coach. She runs the local (Bristol, UK) branch of Debtors Anonymous and she’s published “Making Friends With Money: how to start feeling wealthy without waiting till you’re rich.” As the title suggests, her message is that it’s not just a matter of how much money you have; it’s also about attitude, about mind-set. Her chapter headings give a flavour of the content: feeling better about money; getting a grip on your finances; using cashflow planning to build your wealth; getting on top of debt; cashflow management from day to day; surviving the money jungle; the light at the end of the tunnel; and finally: achieving what really matters to YOU.

LEFT-BRAIN THINKING FIRST

Ms Kruger’s background is in book-keeping and accounting, so it’s no surprise that there is plenty of detail here about budgeting and cashflow planning. That’s a subject that is a challenge for many people, including me. Perhaps it should be taught in schools but that’s another question. The coverage of this subject is sound, as you’d expect. However, the advice I liked best in this section of the book was to have two bank accounts; one main one which was simply and in-and-out vehicle for one’s regular / predictable income (be it wages or salary, benefits, pensions etc) and one’s committed / predictable expenditures, which should exit via direct debits; then you work out what’s left after the regular / committed expenditures and transfer that amount to the second account, which Ms Kruger calls the “D2D” (Day-to-Day) account. That way you get a better handle on how much you have available for discretionary purchases and for any expenditure which is regular but variable if you get my drift, e.g. food shopping. Keeping an eye on the balance in the D2D account tells me when I ought to go to Lidl / Aldi and when I could afford an occasional splurge at Waitrose.

RIGHT-BRAIN THINKING

That was very useful but in the last few chapters the book gets more into the bigger picture, or longer-term goals; right-brain thinking or whatever you want to call it. I liked the final chapter on “achieving what really matters to YOU” (Ms Kruger’s capitalisation) because that includes a kind of “hierarchy of needs” approach as it applies to money. To take as an example the specific area my book covers, she suggests these levels of debt repayment:

Level 1: nothing can be repaid

Level 2: more than zero, i.e. £1+ per month: (Ms Kruger, like me, knows that paying £1 / month to every creditor still has value)

Level 3: More than £25 / month to each creditor

Level 4: More than £200 / month to each creditor

Level 5: no debt to repay – ever again.

OK, the numbers will vary according to each person’s circumstance but the principle of working one’s way up the different levels seems good to me. Similarly on transport, she suggests that one might visualise progress (“a journey”, as they say)  from Level 1: “enough money for public transport; lifts from friends”; to Level 5: “new car of my dreams and the money for running costs etc etc, plus enough money in car replacement fund to change it at least every 2 years; public transport (first class) or taxis when desired.”

As you might guess from this section, the book closes with a further section entitled “living your dream.” Lots of other self-help books talk about that topic but Ms Kruger’s book gives people the practical tools to achieve it and the mindset to start feeling wealthy even before you become rich. Just as it says on the tin; or in the subtitle anyway. A worthwhile read.

 

WANT TO KNOW MORE?

On Sanni Kruger’s book “Making friends with money: how to start feeling wealthy without waiting till you’re rich”

Go to www.holisticmoneymanager.com to order. Hard copy (comb-bound A4) £12; downloadable .pdf £7.20, or in four sections each £1.99

On my own book about managing debt, “Back to the Black: how to become debt-free and stay that way”.

eBook only. To sample for free, or purchase (all versions around £0.70 / $0.99):

  • Available in the Kindle store; click HERE:
  • Available in all e-formats, including .pdf, at Smashwords. Click HERE:

STUDENT LOANS: “DIFFERENT KIND OF DEBT”?

There’s been some Twitter traffic lately about student debt, including some tweets just yesterday.

Firstly, this from @CashQuestions (Annie Shaw):

“There’s some sort of bullsh*t doing rounds that student debt shdn’t count if u apply for a mortgage. It counts when u come to pay tho – doh”

That was, I think, a response to this tweet from @little_mavis (Mary Wombat) (and retweeted by @CashQuestions):

“I hate the ‘student loan debt isn’t really debt’ or ‘a different sort of debt’. A DEBT IS A BLOODY DEBT. YOU OWE SOMEONE MONEY.”

“Yeah but no but”

So … are student loans are a different sort of debt?

No, absolutely not, in that you owe someone money.

However, yes, in that the debt does not fall due unless and until your income goes above a certain level. In that way it becomes more like a tax.

If you had a bank loan, the bank would not say “OK, that debt is not due; you don’t have to pay me because you don’t have a job – or you have a low-paying job – right now.”

In that way a student loan is better than other kinds of debt, as far as the debtor is concerned.

Effect of bankruptcy

However, if the worst comes to the worst and someone goes bankrupt who still has student loan debt: in that case, the student loan is different too. In my book “Back to the Black: how to become debt-free and stay that way”, I say this:

When you are bankrupt you do not, in general, make payments to your creditors; they make a claim to your trustee instead. There are, however, a few exceptions, payment for which you remain responsible. For example:

  • secured creditors (e.g. any mortgage you may have)

  • “non-provable” debts (e.g. court fines and maintenance arrears under divorce settlements)

  • student loans.

Repay or delay?

Here is another interesting issue around student loans. As Martin Lewis says (30.08.2011) on his excellent “Moneysaving Expert” site, student loan is (relatively) cheap debt; therefore should you repay it faster than you’re required to (if you’ve got spare cash) or is it better to save?

The answer depends, of course, on your situation, so the site has a calculator to help answer the question.

 

WANT TO KNOW MORE?

The MoneySavingExpert site and calculator: click HERE:

“Back to the Black”: eBook on managing debt

To sample for free, or purchase (£0.70 / $0.99), my debt advice book:

  • “Back to the Black: how to become debt-free and stay that way” is available in the Kindle store. Click HERE:
  • It’s also available in all e-formats, including .pdf, at Smashwords. Click HERE:

 

ONLINE PEER-TO-PEER LENDING FOR SMALL BUSINESSES

A while back I wrote about “peer -to-peer” lenders, which were starting to be popular with both investors and borrowers, although their market penetration is so far small. The best-known one in the UK is Zopa, at least for personal borrowers.
According to an article by Lucy Warwick-Ching in the Financial Times, there is now a new one, focussing on lending to small businesses. Here’s an extract from that article, with my comments. See below to reference it in full from the FT site.

What’s the deal?

ThinCats.com is an online peer-to-peer lending service enabling investors to make loans to direct to businesses.

Businesses seeking funding pay a listing fee of £450 to upload their information. Potential lenders decide whether to participate in an auction to lend to that company. (Kind of Dragon’s Den, eh? Ed.) If they do, they set the interest rate and the amount they’ll offer. A syndicate is made up of the bidders offering the lowest rates.

The minimum bid is £1,000, but the most common loan is around £5,000. (Clearly for pretty small businesses: Ed.)

Is this good?

With ThinCats, lenders set their own interest rates. Some have achieved rates of 15 per cent in recent months, but 8 per cent to 11 per cent is more likely as the marketplace for these loans matures.

Lenders are not charged a fee and it is up to ThinCats to chase any outstanding payments. (This is a USP, if it works: Ed.)

What’s the catch?

The company is young, so it doesn’t have much of a track record. Loans are secured (key info! Ed.); if a business falls behind with payments, ThinCats would call in the loan security. But investors’ money is not as secure as it would be in a bank account.

What’s the alternative?

ThinCats follows on from the success of other peer-to-peer lending sites such as Zopa.com and Fundingcircle.com; but it is the first to offer secured loans.

(and the first, as far as I know, to target small businesses in search of funding, as distinct from individuals: Ed.)

WANT TO KNOW MORE?

Peer-to peer lending

Link to reference the article www.thincats.com

www.fundingcircle.com

www.zopa.com

“Back to the Black”: my eBook on managing debt

To sample or purchase this debt advice book (£0.70 / $0.99):

MONEYWISE CUSTOMER SERVICE AWARDS 2011: BOUQUETS FOR FIRST DIRECT, BRICKBATS FOR SANTANDER

This month’s edition of the “Moneywise” magazine carries a supplement showing all the winners (and losers!) in their annual awards for service and trustworthiness. At a time when banks, and the financial services industry in general, have had many knocks to their corporate reputations, any good news is good news, if that makes sense.

Here is my totally unscientific extract, i.e. the awards that interested me most. And don’t worry, if you don’t subscribe to Moneywise (which is very good value; and I am not on commission!) you can access the info online; scroll down for the link.

In summary: First Direct dominated the awards, winning many categories. There were also awards for several organisations I’ve mentioned on this blog: Zopa, Yorkshire BS and Coventry BS.

“MOST TRUSTED” AWARDS

Current account provider:

Winner: Smile. Highly Commended: First Direct. Trusted Providers: Clydesdale Bank, The Co-operative Bank, Nationwide, Yorkshire Bank

Credit card provider:

Winner: First Direct. Highly Commended: John Lewis. Trusted providers: Co-op Bank, M&S Money, Nationwide, Tesco Bank

Mortgage provider:

Winner: First Direct. Highly Commended: Coventry Building Soc. Trusted providers: Britannia, C&G, HSBC, Nationwide

Savings provider:

Winner: First Direct. Highly Commended: Coventry Building Society. Trusted providers: Britannia, Nationwide, Post Office, Yorkshire Building Society.

Personal loan provider:

Winner: Zopa. Highly Commended: First Direct. Trusted providers: Nationwide, NatWest, Sainsbury’s Bank, Tesco Bank

Overall “most trusted” provider: First Direct. Highly Commended: Nationwide.

SERVICE AWARDS

In addition to the “most trusted” awards, there are also six service awards in each of 15 categories: go to the link below for details.

NAMING AND SHAMING

The magazine also named and shamed the outfits with the worst record. Sadly, out of seven categories, Santander came out worst in five and worst equal (with Halifax) in a sixth.  Moneywise got an interview and an apology from Steve Williams (Santander’s Director of Service Quality, not the Bristol West MP of the same name)

 

WANT  TO KNOW MORE?

Awards details

For the full lists of all the Moneywise awards (winners, Highly Commended and shortlists / “trusted providers”) in all categories, with info on the survey’s  methodology; plus contact details for the companies they endorse (but not for those they name and shame!), go to: LINK

“Back to the Black”: my eBook on managing debt

To sample or purchase this debt advice book (£0.70 / $0.99):